📄️ A Short Detour: The Account Tab
* Introduction to Plesk
📄️ Apache and SSL combination, what certifcate type do I select?
When you purchase an SSL certificate elsewhere for use on our shared, reseller, VPS/cPanel or Linux dedicated servers, you should select:
📄️ Billing Statement Prefix Update
Starting in December 2022, HostGator and Newfold Digital (formerly Endurance International Group) will be changing the appearance of how our invoices show on your Billing Statements. This update is necessary to ensure a more consolidated image regarding how charges are displayed on your bank statements for a better understanding of our billing processes.
📄️ Browsers are saying that something is not trusted
If your website is showing a "Not Secure" warning, the most common reason is that the SSL certificate may not be installed correctly. You can check this by clicking on View Certificates when you get the error message to see if the domain name on the SSL certificate matches the domain name in the URL you are going to.
📄️ Can I Get a Transcript of My Support Chat?
It can be very helpful to be able to review the information provided to you by Support after you have contacted us for assistance. One of the benefits of using Chat for support is the ability to keep a full transcript of your interaction that allows you to even search for specific information you need or print out details.
📄️ Chargebacks - What is it?
A chargeback is a process by which a customer disputes a transaction with their bank or credit card provider, typically due to fraud, an error, dissatisfaction with the product or service. When a chargeback is initiated, the funds from the transaction are reversed from the merchant’s account HostGator and returned to the customer. Chargebacks are meant to protect clients from unauthorized or faulty transactions, but they can be costly for merchants, as they often involve fees and may negatively affect their reputation or ability to accept future payments.
📄️ Configuring Email Accounts in Plesk
Before installing any applications onto this subscription, we should ensure that we have all the email addresses we will need set up ahead of time. In this case, we plan to install a WordPress site with more than one contributor; we would like to make sure our contributors have email addresses on our domain so the site looks professional.
📄️ cPanel is Missing Name Servers and Site IP
In March 2021, we updated our cPanel version. You will find that it allows for a similar experience to other standard cPanel platforms. At the moment, we are working on updating our cPanel version so that nameservers are listed in the General Information section and that Site IP is the same as Shared IP Address.
📄️ Creating a Photo Gallery in Weebly
The gallery element enables you to upload photos in bulk. The uploaded photos are then arranged in a grid, and each image is configured to expand, showing a larger version when clicked.
📄️ Dedicated Server versus a High-level VPS
* About NVMe VPS Hosting
📄️ Disabling IDLE for IMAP
Most mail clients employ a function called IDLE (otherwise known as IMAP push) to get new email notifications as quickly as possible. Unfortunately, this process can sometimes generate errors or other failures that result in connections to your server that use up your processes and generate large amounts of CPU usage.
📄️ Do You Have a Seal I Can Place On My Site?
Static Seals- Sectigo
📄️ Email Setup for Thunderbird 91
Important:
📄️ Getting Around the Shared SSL Browser Warning
The only time in which you should receive an SSL browser warning that may be safely disregarded on our servers is if you attempt to load a domain via HTTPS which does not have an SSL installed.
📄️ Google Maps in Weebly
If you would like to include a map on your page to show a specific location, you can do so easily as Weebly has a built-in Google Maps element that helps you do just that. The configuration is simple, but there are some advanced options also. You may also wish to place your map in a layout for readability.
📄️ How Can I Make a Stronger Password?
What Makes a Good Password?
📄️ How to Check the SSL Information of Websites
An SSL certificate provides an extra layer of security between a website and a browser. It both serves to authenticate the website’s identity and to encrypt any information provided through the website. If you want to view an SSL certificate's information, such as the SSL issuer/provider, there is no need for an SSL checker tool, as you can simply view a website's SSL certificate via your browser's address bar.
📄️ Configuring Email Account - Outlook Express
Outlook Express was discontinued by Microsoft and was last included in Windows Vista. It is strongly recommended that you use a professional email application like Google Workspace.
📄️ How to Configure PayPal in WHMCS
* WHMCS Guide
📄️ How to View Bandwidth Usage for VPS
VPS bandwidth is calculated by billing cycle, not calendar month.
📄️ IdAuthority Credentials not available for this site
If you see this, it is because you have an SSL certificate that does not support IdAuthority.
📄️ Image Special Effects in Weebly
As we upgrade our Customer Portal to an optimized and easy-to-use design, you may find some hosting products and/or services no longer available. Due to this update, Weebly is no longer offered by HostGator for new signups. If you currently have the service, there will be no change to your product or service.
📄️ KompoZer Publishing
KompoZer (fork of Nvu, Mozilla Composer, Netscape Composer 7.x)
📄️ Mail Tab in Plesk Admin Panel
As of July 2019, new Windows Dedicated Servers will have MailEnable set as the default email application. Windows Dedicated Servers before July 2019 and Windows Shared Hosting accounts will continue to have SmarterMail as the default webmail application.
📄️ Max user connections vs Too many connections
Max user connections
📄️ Opt in mailing lists and Safelists
Want to ensure that your mailing list doesn't get treated as spam? Constant Contact ensures that your mailing lists adhere to all laws without any extra effort from you, helping you grow your business with customers who want to hear what you have to say.
📄️ PHP Memory Limit Error
Allowed Memory Size Exhausted Errors
📄️ Should I Upgrade to a VPS if Suspended on Shared?
If your shared account is suspended for CPU related issues, a VPS is probably not going to prevent this from happening in the future.
📄️ Software Price List
This software price list details popular scripts that HostGator can install on your server. Please note that this list does not include everything our servers can and cannot support. To find out what software is provided or available for your HostGator hosting package, please visit the following article.
📄️ Third-Party Design and Script Support
At HostGator, we pride ourselves on our dedication to customer service. HostGator agents are highly trained specifically for our server environments, including troubleshooting common server issues, email problems, and other basic server-related issues. While our agents may have outside knowledge of common web design issues and coding, we are unable to provide assistance with custom coding and scripting, third-party web design, and troubleshooting and website optimization outside of basic internet research.
📄️ Website Builder - Desktop Editing
* Overview
📄️ Website Builder - Mobile Editing
* Overview
📄️ What is Search Engine Optimization (SEO)?
SEO or Search Engine Optimization is getting site traffic from having high search rankings on selected keywords that are commonly used with search engines such as Google and Microsoft. Each one of these search engines scans the internet (with robots) and has its own recipe (algorithm) to search the pages they have found (indexed). Although the public doesn't know the search engine's recipe for finding a site, there are tried and true methods to boosting your search engine results so that your site can get more visitors from search engines.
📄️ HostGator Software and Program Versions
* Shared/Reseller
📄️ WHMCS Basic Problems
* WHMCS Guide
📄️ WHMCS Change Default Currency
The external video guide below will show you how to change the default currency in the WHMCS billing software.
📄️ WHMCS Configuring Automation Settings
* WHMCS Guide
📄️ WHMCS Configuring Currencies
* WHMCS Guide
📄️ WHMCS Configuring Servers
* WHMCS Guide
📄️ WHMCS Verification Failure
HostGator no longer offers a free WHMCS license. You can purchase a WHMCS license directly from https://whmcs.com.
📄️ Why do I have to verify my identity to get support help?
HostGator is committed to protecting your account and your personal information. Therefore, we can only offer basic help and general information without verifying who you are.
📄️ Why do I need a VPS?
Advantages of VPS
📄️ Why Doesn't My Shared SSL Work? - Windows
Please make sure you put in the correct shared SSL path remembering the virtual directory name you supplied.
📄️ Why is it I get a popup warning saying the page contains secure and nonsecure items?
The reason you get this error is because the secure page you are visiting has hyperlinks and images that are linked from http instead of https. All you need to do is add the https into the links on the page and this will solve the problem.
📄️ You are charging me too much money on my PayPal account. Why can't you change my subscription payment?
If you are currently paying HostGator more than the amount due on your invoice, it is likely because you've created several, separate PayPal subscriptions, or have a single subscription for a larger amount than is required. HostGator will never bill your PayPal account for extra money.