📄️ Account Limits Summary
When hosting a site with HostGator, regardless of the size of the site or the server, users have limitations depending on the resources available on their respective servers. This article will assist in understanding these limitations.
📄️ Add a New Page in Weebly
Weebly is unavailable on new Shared (SW) accounts; however, WordPress is an excellent alternative to these builders. The instructions on how to install WordPress are discussed in the article: How to Install WordPress With Softaculous.
📄️ Adding a Spacer in Weebly
Weebly is unavailable on new Shared (SW) accounts; however, WordPress is an excellent alternative to these builders. The instructions on how to install WordPress are discussed in the article: How to Install WordPress With Softaculous.
📄️ Affiliates FAQ
What is the Affiliate Program?
📄️ Apache mod_rewrite and Examples
What is mod_rewrite?
📄️ Are you able to receive emails but not send?
By default, your email is typically set on port 25 for outgoing mail - the channel used for communication between an email client and the server. But some internet service providers (ISPs) block port 25. Your messages will not get through if your ISP is blocking port 25.
📄️ Are Your Servers PCI Compliant?
* Are your servers PCI Compliant?
📄️ Automatically Update Installations with Softaculous
This article will show you how to set your installations to auto-upgrade with Softaculous. We will use WordPress installation as an example.
📄️ Transfer Hosting - Avoid Downtime, Seamless with No Interruptions
Here is a HostGator article that explains how to avoid downtime.
📄️ Baby Plan
The Baby plan is our basic hosting plan for 20 websites. The Baby plan can support hosting for 20 domains, making it a better value than the Hatchling plan. While it has fewer ecommerce features than the Business plan, it can still create an online store.
📄️ Basics of DNS Records
This article will help you understand what DNS is and the different types of DNS records.
📄️ Build an Inventory Import/Export Format
The Import Formats feature in Ecomdash is utilized to specify how .csv files are interpreted, while the Export Formats feature determines how the .csv file is written when it comes to exports. These files can be used to either create new products or update existing ones.
📄️ Byte Range Requests / Byte Serving
Byte Range Requests allow partial content requests, which is especially useful for large media files when it is desired to download only a specific portion of the file, or to continue downloading a file from where it left off after a download was interrupted. It also allows multihomed clients to download a file over more than one connection simultaneously.
📄️ Reseller cPanel Database That Allows Other cPanel Connections
If the Database is on the Same Server
📄️ Can I buy a domain name without buying hosting?
Yes! You can definitely purchase domain names without buying/having a HostGator hosting plan. You can register your domain directly at hostgator.com/domains or within the Customer Portal.
📄️ Can I buy SSL from you for a non-HostGator hosting plan?
Yes, you can buy any of our SSL certificates from us, even if we are not your hosting company.
📄️ Can I test HostGator hosting without paying?
We are sorry, but we cannot offer a test account. Instead, we offer a 30-day money-back guarantee* so that you may try our services without risk if you are unhappy.
📄️ Can I Use FTP as an Off-Server Backup?
It is both allowed and recommended to use FTP to generate your cPanel backups off the server. Setting up an external FTP server that your hosting package can upload backups to will help prevent the following:
📄️ CentOS 7 Upgrades
Overview
📄️ How to Change Name Servers
* Name Servers
📄️ Changing password in Plesk - Windows Shared
* Overview
📄️ CodeGuard vs. Jetpack Backups: WordPress Security Champions Compared
CodeGuard and Jetpack are two commonly used backup solutions that are perfectly suited for WordPress websites. As a website owner, it is essential to safeguard your website by choosing a reliable backup and restore system. It's important to conduct thorough research and select a backup solution that provides the necessary level of security and peace of mind to keep your website safe and secure.
📄️ Common Default .htaccess Information
The .htaccess file is an Apache file that tells your website how to function; different scripts utilize different rules and conditions to serve content fluidly. This article provides you with the default .htaccess code for the most commonly used scripts.
📄️ CPU Resource Restriction
Resource-intensive websites can lead to server issues and, consequently, can result in account restrictions. HostGator allows a maximum CPU usage limit of 25% on our Shared servers. If a hosting account exceeds this limit for longer than 90 seconds, resource restrictions will be placed on the account.
📄️ Create Your Own Welcome Emails
As a reseller, the default WHM that comes with your account will not send welcome emails to your clients. A separate billing system would be required in order to have welcome emails sent. HostGator provides licenses for the WHMCS billing system for you to install.
📄️ Custom Error Pages
* Overview
📄️ Customer Portal - Add Packages
The Customer Portal allows you to add new hosting packages — Shared, VPS, Dedicated, or WordPress hosting package — to your existing HostGator account. Once the order is completed, your new hosting package will be listed within your Customer Portal.
📄️ Customer Portal - Change Primary Email
Within the Customer Portal, you can change the primary email address for your HostGator billing account. The primary email address should be kept current, as this is where we will send important notifications about your account.
📄️ Dedicated IPs, IP Address
This article discusses what an IP address is, what the difference is between a shared IP and a dedicated IP, and what the benefits of having a dedicated IP are.
📄️ DMARC - Rejection Emails
What is DMARC?
📄️ DNS Troubleshooting Guide
There are many reasons why a domain name may not be resolving to the server (i.e. when people enter a domain and do not arrive at the correct server). This guide offers troubleshooting tips for overcoming typical domain resolution issues and also gives a simplified explanation of how DNS works.
📄️ Transfer Domain Registration - When to Change the Name Servers
Although it is not required, it is a good idea to update the name servers to the HostGator name servers prior to initiating transfer to avoid any downtime.
📄️ Do you offer Exchange Server? - Windows dedicated
Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.
📄️ Do You Offer Remote Desktop? - Windows Dedicated
Note
📄️ Dreamweaver Settings
Dreamweaver allows for the setup of connections in various ways. The following information will assist you with the basic checking and set up these settings to ensure proper connectivity.
📄️ European Union Value Added Tax (VAT)
* Is Tax Included?
📄️ File Downloads in Weebly
Weebly is unavailable on new Shared (SW) accounts; however, WordPress is an excellent alternative to these builders. The instructions on how to install WordPress are discussed in the article: How to Install WordPress With Softaculous.
📄️ Flush DNS
You may encounter a prevalent issue when your local DNS resolvers cache a domain name to IP mapping. When you're trying to go to the domain, it's actually pulling up an old IP address (cached on your own computer) instead of looking for a new one and finding the correct record.
📄️ FTP, create an FTP user - Plesk
* cPanel
📄️ FTP Settings and Connections
The following FTP information can be found in the Welcome email we send after you pay for your new hosting account. Your FTP username and password are the same as your login credentials for cPanel.
📄️ General Info & Getting Started Page
Welcome to HostGator.com! We are thrilled to have your business and are dedicated to providing you with award-winning support for domains, DNS, and all your web hosting needs. Our extensive collection of helpful guides and tutorials will ensure that you can easily get started with any of our hosting plans, domains, emails, and other hosting products and services, empowering you to embark on an exciting and successful hosting journey!
📄️ Generate a Shipping Label
Once you've loaded your products into ecomdash, you need to set up the shipping module. This lets you define shipping methods, rates, and carriers for your customers. It makes the whole process more efficient, reduces errors, and provides accurate shipping costs and delivery estimates, improving your customers' experience.
📄️ Get Your Website Running
* Table of Contents
📄️ Getting Help - Tools to Get the Best Support
HostGator's team of customer service representatives, server administrators, and sales professionals staff is here 24/7/365 in case you ever have any questions.
📄️ Hatchling Plan
The Hatchling plan is the go-to option if you are at the beginning of your journey of running a website. It supports hosting for one website name instead of unlimited websites. Like the Baby and Business plans, this is empowered with several features anyone needs to get a website up and running.
📄️ HostGator - How to Purchase Yoast SEO Plugins
* Yoast Overview
📄️ How to Use WinMTR with HostGator
HostGator recommends using WinMTR to run traceroute and ping on a domain with a single tool. WinMTR is available in 32-bit and 64-bit editions and is compatible with Windows XP, Vista, and Windows 7.
📄️ Jetpack - Backup and Restore
Jetpack Backup allows you to easily restore or download a backup of your site from a specific moment in time. It’s like having a powerful undo button for your WordPress. You can now easily develop your site - never lose a word, image, page, or time worrying about your site. Use Jetpack Backup to create backups and automatically restore or migrate your site.
📄️ HostGator Refer a Friend Program
HostGator.com LLC (“HostGator”) offers you the opportunity to refer friends via a referral program (the “Program”) on the website located in your Customer Portal.
📄️ What are SPF Records?
What are SPF Records?
📄️ HostGator Addons
HostGator offers a variety of addon services for each different package type that we offer.
📄️ HostGator Data Centers
HostGator.com currently uses more than one data center to house our servers. Most of our servers reside in Provo, Utah, and Atlanta, Georgia, with some residing in other locations. You can optionally activate Cloudflare, which would route your content through an additional 23 data centers worldwide.
📄️ HostGator Free Domain Offer
How to Get a Free Domain
📄️ HostGator India, hostgator.in
With a large amount of growth throughout the years, HostGator has been greatly expanding, both in the USA and internationally. We are proud to announce the newest HostGator addition – the launch of HostGatorIndia , https://www.hostgator.in/!
📄️ HostGator Turkey
HostGator has many international brands that frequently have support via different locations and systems. For support in your preferred language and location, please see HostGator's Global Directory for a listing of countries along with their websites.
📄️ HostGator - What is a Paid Restore Service?
Experiencing data loss can be extremely challenging, but don't worry! Our recovery services are here to save the day. This article will discuss the details of the restore services we offer, including costs, timeline, and what to expect.
📄️ How can a client of a reseller get his SSL certificate information?
As we upgrade our Customer Portal to an optimized and easy-to-use design, you may find some features, hosting products and/or services no longer available. Due to this update, the Reseller hosting plans are no longer offered by HostGator for new signups. While these hosting plans are no longer available, we will still provide support to customers on these hosting plans, and there will be no change to your service.
📄️ How Can I Send a Traceroute to HostGator?
HostGator recommends using WinMTR freeware to generate a traceroute to send to HostGator; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article:
📄️ How to View the Site before the DNS has Propagated
Until a domain name is registered and fully propagated, users can view their websites using either a browser addon or by editing their hosts file directly on their computer.
📄️ How Do I Access My Spam Folder?
If you've configured your cPanel hosting account to use the Spam Box feature of SpamAssassin, mail identified as spam will be placed in a spam folder; however, you will not immediately see the spam folder in webmail if you have not created or subscribed to it.
📄️ How Do I Change My Hosts File
What is a Hosts File?
📄️ How Do I Choose Which Hosting Plan is Right for Me?
* Comparison Chart
📄️ How Do I Move with Less Downtime?
Switching to a new host can be a complicated process. Follow the steps below to ensure a smooth and painless transition to your new host.
📄️ How Do I Renew My Hosting?
Your hosting plan will automatically renew by default based on your selected billing cycle. If Auto-Renew is enabled in your Customer Portal, HostGator will charge the payment method you have on file for your hosting plan, depending on your chosen billing term.
📄️ How Do I Switch to VPS?
* About VPS
📄️ VPS Server - Hosting Clients
This will vary highly depending upon the weighting system which we use to ensure that servers are not oversold.
📄️ How Much Disk Space Do I Get for Email?
Shared hosting plans
📄️ How to Change Name Servers with eNom.com
While HostGator cannot modify DNS at third-party registrars on your behalf, we can provide you with instructions on how to do so. Here's how you can make updates for your domain at eNom.com.
📄️ How to Change Name Servers with Hover
While HostGator cannot modify DNS at third-party registrars on your behalf, we can provide you with instructions on how to do so. Here's how you can change your DNS at Hover.
📄️ How to Change Name Servers with Tucows
While HostGator cannot modify DNS at third party registrars on your behalf, we can provide you with instructions on how to do so. Here's how you can change your DNS at Tucows.
📄️ How to Clone an Installation with Softaculous
You can test or try out any upgrades or changes before applying them to your new installation. Softaculous has the option to clone your installation for this purpose. Follow the steps below to start cloning.
📄️ How to Connect to the MySQL Database
* Connect via Script
📄️ How to Contact HostGator
HostGator agents are available 24/7/365 to answer your questions and assist with our products and services. You can contact us via phone or chat, whichever method is most convenient for you!
📄️ How to Control FTP Sessions
Our Shared and Reseller plans allow up to 8 simultaneous FTP connections from 1 IP. If you exceed this amount, you may run into a 421 Connection Error, which is often caused by Idle FTP connections.
📄️ How to Make Your Facebook App SSL Secure
Facebook uses an "SSL-Only" policy toward app development. This shouldn't be new news to anyone but has been a pain to many operators that are hosting a Facebook App. We recognize this issue and are able to help you navigate through to success.
📄️ How to Set Up and Use a Shared SSL - Windows
Using the SSL of another domain pointed to a Windows server as a shared SSL is possible. This will allow you to provide a secure connection to your site, though it will need to be done through the secure domain rather than your own.
📄️ Transferring My Domain Registration Away From GoDaddy
Transferring your domain from GoDaddy to HostGator involves several important steps. Follow this guide to ensure a smooth and successful domain transfer process.
📄️ How to Migrate your Website to HostGator
* Migration Overview
📄️ How to use the HD Video Element in Weebly
As we upgrade our Customer Portal to an optimized and easy-to-use design, you may find some hosting products and/or services no longer available. Due to this update, Weebly is no longer offered by HostGator for new signups. If you currently have the service, there will be no change to your product or service.
📄️ I Forgot My Password and Need a Reset
* Overview
📄️ Important Things to Know before Installing an SSL Certificate
* Overview
📄️ Information Needed for Migrating Content
We want you to have a seamless experience when migrating your website (and even emails) to your HostGator hosting server! To help you with your migration, HostGator offers professional migration services through the Customer Portal. You can request site migration through your Customer Portal's Marketplace section for a one-time fee of $149.99 for a single website.
📄️ Inode Limits
* Inode Usage
📄️ Invoicing and Automatic Billing
As of July 23, 2025, HostGator's invoicing and automatic billing policy will change. Among the benefits this new policy gives are more extended time frames for payment for our customers with longer billing cycles.
📄️ Is HostGator HIPAA Compliant?
No, unfortunately, HostGator is not HIPAA compliant. You may NOT use our services to host "protected health information" under the federal HIPAA law and related regulations. Our services are not represented to be HIPAA compliant, and you may not use them for such purposes. Our Terms of Service expressly states:
📄️ Is Tax Included with My Monthly or Yearly Plan?
* Is Tax Included?
📄️ iWeb
Apple iWeb is a template-based WYSIWYG website creation tool. Your iWeb program is designed by default to publish a site to your MobileMe account (formerly your .mac account); however, you can publish to another hosting company, like HostGator.
📄️ KMail Setup Guide
Note : The instruction given below is for a common email client, such as KMail, that is used with HostGator email accounts and is considered general instructions. If you seek to set up advanced settings, please confer with the developer of your particular email client or your site developer for assistance.
📄️ Mac Mail Setup
Apple Mac Mail is a built-in, free email client designed for Mac users, featuring a simple interface designed for straightforward setup and flexible customization. In this article, we will guide you on how to set up your Apple Mac Mail.
📄️ MySQL Connection Limits, Processor Limits
HostGator allows a maximum of 25 simultaneous MySQL connections per cPanel on shared servers. This limit can be raised for VPS and dedicated servers.
📄️ Microsoft 365: How-To Migrate HostGator Email To Outlook
Microsoft 365 logo
📄️ Outlook Error Codes
Outlook Express messages
📄️ Parallels Web Presence Builder
Web Presence Builder from Parallels is now available on VPS and Windows Shared and Dedicated Servers with Plesk 10.3 or higher, and is intended to be the successor of Parallels Plesk Sitebuilder.
📄️ Plugins Advice
The information provided below is for reference only. Please note that HostGator cannot offer direct support to the plugins mentioned below.
📄️ Post Secure Content With an SSL
If the page you wish to make secure has already been designed, the hard work is behind you. However, if your designer has used incorrect coding, you may need to correct some of the HTML to ensure that URLs work properly. Your content should load securely when using the https address (URL).
📄️ Guide to Setting up Private Name Servers
* Private Name Server
📄️ Processes Limit
What is a Process?
📄️ What is Propagation?
Propagation is a term that describes the time needed for a domain’s DNS (Domain Name System) information to update across all the servers and computers in the world via the Internet. Until the propagation process is complete, a domain and its emails will not work consistently.
📄️ Recipient Blacklisting or Rejection
Blacklisting is a process used to improve email security. Many email servers utilize one or more blacklists to improve their ability to filter out messages from senders, who have history of sending out spam or engaging in phishing attempts. By implementing blacklisting, these email servers can significantly reduce possiblity of mail delivery errors and improve overall email communication.
📄️ How to Register ccTLD Domains with HostGator
A Country-Code Top-Level Domain or ccTLD is a 2-letter domain extension specifically assigned or reserved for a particular country, sovereign, or independent territory.
📄️ Using a Shared SSL to Access cPanel
How Do I Use Shared SSL to Access cPanel?
📄️ Secure FTP, SFTP and FTPS
We support the following secure FTP:
📄️ Secure with SSL
Creating an online presence can be a bit complicated sometimes. Securing it, however, doesn't have to be. HostGator makes it easy to secure your site by providing all hosting customers with a free SSL certificate. In this article, we'll explain what an SSL certificate is, how it works, and the options you have when selecting one.
📄️ HostGator Server Specifications & Specs
We have several types of hosting, and the hardware specifications for your server will depend on which type of hosting you have. Our specifications for Shared, Reseller, VPS, and Dedicated Servers are listed below.
📄️ Setting Default Name Servers in Plesk
* WHM
📄️ Setting Up Email Account with Thunderbird
Mozilla Thunderbird is a free, third-party email client that offers easy setup and customization with a user-friendly interface. This article will explain the general setup of Mozilla Thunderbird.
📄️ Setting Up Email for the Apple iPhone
This article will instruct you on configuring email on your iPhone device.
📄️ Setting Up Email for the Blackberry
In order to receive email on a BlackBerry device, you must subscribe to BlackBerry email service through your wireless provider. If you experience trouble sending or receiving emails after completing the steps below, please contact your wireless provider.
📄️ Setting Up Private Name Servers - HostGator/Enom
As a Reseller, VPS, or Dedicated hosting customer, you have the ability to set up your private name servers.
📄️ Shopping Carts, Why and How?
HostGator hosting plans allow you to create your own e-commerce site to sell your products and services online.
📄️ Site Down, Cannot See Website
Typing your domain name in your browser and not seeing what you expect can be quite upsetting. However, there is typically no cause for alarm, as many issues that cause this are easy to identify and resolve. If your site is not appearing when expected, please follow the steps in this guide to troubleshoot the issue.
📄️ SiteLock Overview & Resources
* Overview
📄️ SMTP Settings
SMTP settings are simply your outgoing mail server settings; this particular protocol only works for outgoing messages. Most email software is designed to use SMTP for communication purposes when sending email.
📄️ Spam Scanning Service
Reputation Matters
📄️ SSL Getting Started
This article offers a brief overview of what SSL is, the various types of SSL certificates available from HostGator, and guidance on how to purchase one. Additionally, we have listed SSL-related articles to help you get started with using SSL.
📄️ SVN Explained
What is Subversion (SVN)?
📄️ Tell Me About the Business Hosting Plan
The Shared Business plan is our complete ecommerce solution for Shared web hosting. The Business plan is a more powerful version of our Baby plan, with special features to set it apart.
📄️ What is a Temporary URL and How to Use One?
The Temporary URL (short for Uniform Resource Locator) is used when your domain name is not working or you are not ready to point your domain to your server. The examples below demonstrate the correct temporary URL format according to your hosting's control panel.
📄️ Transferability from Common Hosts
* Migration Overview
📄️ Troubleshooting MySQL Database Connection Issues
Databases are the driving element of a website. Databases tell a website how to function on a dynamic level. The information can be smart enough to update without the user directly making those changes if need be. Without a proper connection to an SQL database, a website cannot function, and you will likely be met with one of the following warnings:
📄️ Understand WYSIWYG HTML Editors - Dreamweaver CS6
Dreamweaver CS6 has three separate views that can be utilized to create your site: Code, Split and Design.
📄️ Updating Name Servers at Public Domain Registry (PDR)
While HostGator cannot modify domains at third-party registrars on your behalf, we can provide you with instructions on how to do so. Here's how you can change your domain at Public Domain Registry (PDR).
📄️ Using Adobe BrowserLab with Dreamweaver CS5
* Dreamweaver CS5 & CS5.5
📄️ Device Central Using the New Integration - Dreamweaver CS5
* Dreamweaver CS5 & CS5.5
📄️ Using the Widget Browser - Dreamweaver CS5.5
* Dreamweaver CS5 & CS5.5
📄️ Viewing all Your Hosting Accounts in WHM
The following video demonstrates how to access, view and modify hosting accounts inside of WHM.
📄️ What Is a Security PIN?
When you sign up for web hosting with HostGator, we will ask you to create a Security PIN. The security PIN is a 6-digit number that only you know. When you contact us for support, it is used to confirm that we are speaking with the correct person (the account owner).
📄️ What is my connecting IP Address?
Public IP Address
📄️ What is Scalable Shared Hosting?
HostGator is improving our product line with Scalable Shared Web Hosting. Our new shared hosting product expands upon the traditional shared web hosting platforms that allow for scalability in power and storage to keep your websites running quickly and efficiently.
📄️ Difference Between Parked, Addon and Subdomains
Depending on your hosting plan, you can add subdomains, addon domains, and parked domains to your HostGator control panel. But before you hit that Create button, let's discuss what they are and what's the difference between them.
📄️ What is the IPS TAG?
An IPS tag, otherwise known as an Internet Provider Security tag, is a label that identifies domain registrars when administering domain name registration and DNS services.
📄️ What is TLS?
There is a lot of information involved with being secure online, especially when it comes to protecting your website's data. In this article, we will cover what TLS is, specifically as it pertains to SSL certificates. For more information on website security and Secure Socket Layers, checkout: Secure with SSL.
📄️ Server Protection Security Measures
HostGator takes measures to secure our servers, which helps to prevent your account from being compromised. However, security breaches of your website and your account data caused by vulnerable passwords or vulnerabilities in the software you've installed cannot be prevented with general server security.
📄️ What type of SSL / Secure Certificate do I need?
* Overview
📄️ What is DNS Propagation?
* Changing Name Servers
📄️ Why Am I Getting Spammed and How to Prevent It?
Spam is an ongoing issue that costs businesses and individuals billions of dollars in lost time and resources. Spam includes unsolicited commercial email (UCE) and other unwanted bulk emails.
📄️ Why Do I Need to Update PHP?
Getting started with web hosting and all of the new terms and tools can seem daunting initially, but we hope this guide will help.
📄️ Why is My Web Site Suspended?
There are several reasons why your website could become suspended; it can range from malware on your website to policy violations. However, the most common reason for the suspension is non-payment.
📄️ Why was my card declined?
Unfortunately, Hostgator may not always know when the payment processing company declines a transaction on behalf of your bank or card issuer. We've gathered several common reasons as to why your card may have been declined by your bank or card issuer.
📄️ Why Won't My Email Address Work (POP Client)?
Make sure you set it up exactly by looking at Email Settings.
📄️ Will my Existing Email Accounts be Migrated over too?
* Migration Overview
📄️ Working with Layouts/Headers in Weebly
As we upgrade our Customer Portal to an optimized and easy-to-use design, you may find some hosting products and/or services no longer available. Due to this update, Weebly is no longer offered by HostGator for new signups. If you currently have the service, there will be no change to your product or service.
📄️ ZenCart Optimization Guide
There are several guides throughout the internet that offer assistance with optimizing ZenCart's overall functionality to increase the performance and speed of your e-commerce website. Below you will find some of the most common suggestions for optimizing your ZenCart installation.