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Customer Portal - How to Use Renewal Center

Single Sign-On​

Single Sign-On will allow you to review your invoices and easily navigate through your cPanel and billing area just by logging in at https://www.hostgator.com/my-account/login. More information about HostGator's new Single Sign-On option can be found in the following article.

  • Single Sign-On

How to Access the Renewal Center​

  1. Log in to your Customer Portal.
  2. Click Renewal Center from the left-side menu. Customer Portal - Renewal Center

How to Use the Renewal Center​

To process a renewal:

  1. On theRenewal Center page, check the box next to the hosting product(s)/service(s) you want to renew.
  2. Click the Renew Now button. Customer Portal - Renew Now
  3. There will be a SPECIAL RENEWAL OFFER product page. Click CLAIM OFFER if you are interested in adding the offered product. If not, just click No thanks, continue my renewal. Customer Portal - Special Renewal Offer
  4. You will be redirected to the Cart , where you can select your preferred length of term from the dropdown. Customer Portal - Length of Term Dropdown
  5. Review your Order Summary details, then click Continue to Checkout to proceed. Customer Portal - Renewal Center - Cart
  6. Add payment method details under Billing Information. Customer Portal - Add Payment Method
  7. Once done, click Submit Payment.

How to Manage Auto-Renewal Feature​

To manage auto-renewal:

  1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update the renewal settings.
  2. Select the preferred action.
  • Click the Enable Auto-Renew button to ensure the product/service renews automatically. Customer Portal - Enable Auto-Renew
  • Click the Disable Auto-Renew button to prevent the product/service from renewing automatically. Renewal Center - Disable Auto-Renew
  1. A pop-up window will appear depending on the action you selected, prompting you to confirm the auto-renewal option.
  • Click Enable to confirm activation of the auto-renewal feature. Confirm Enable Auto-Renew
  • Check the box to confirm, then click Disable to finalize disabling the auto-renewal feature. Disable Auto-Renew

How to Switch Payment Method​

If you need to designate a new payment method for a product or service, you can use the Switch Payment feature. To switch payment method:

  1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update your payment method.
  2. Click the Switch Payment button. Customer Portal - Renewal Center - Switch Payment
  3. In the pop-up, click Switch.
  • If you prefer to use a new payment method, click the Manage payment methods link. Note: We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International, JCB logo, and PayPal. You will be taken to thePayment Methods page, where you can click +Add Payment Method. and add your new payment details. Switch Payment Method - Add Payment Method Once done, save your billing details, then click Switch to finalize the process. Renewal Center - Manage payment methods
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